REFUND | CANCELLATION

We follow a strict but fair 5-day return policy. Please read carefully before placing an

order.

✅ Eligibility for Return / Refund

A return or refund will be approved ONLY IF:

● The return request is raised within 5 days of product delivery

● A clear unedited video proof is shared showing:

○ Outer packaging

○ Inner packaging

○ Product clearly visible

● The video must be recorded while opening the parcel for the first time

📌 Refund / Resend Will Be Issued ONLY In These Cases

1️⃣Wrong Product / Size / Style Received

● Video proof is mandatory

● You may choose:

○ Free replacement (delivery: 5–9 business days), OR

○ Full refund to the original payment method

2️⃣Damaged Product Received● Damage must be clearly visible in the opening video

● You may choose:

○ Free replacement (delivery: 5–9 business days), OR

○ Full refund to the original payment method

3️⃣Order Lost in Transit

● If confirmed lost by courier partner

● You may choose:

○ Free replacement, OR

○ Full refund

⏳ Delayed Orders

● If delivery is delayed beyond 15 business days due to reasons beyond our

control (postal delay, logistics issues, etc.):

○ A compensation store credit will be issued as a coupon code

○ Cash refunds will NOT be provided for delays

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

● Request is made after 5 days of delivery

● No video proof is provided

● Video is edited, cut, or unclear

● Customer ordered the wrong product/size themselves● Minor color difference due to lighting or screen resolution

● Product is returned due to:

○ Incorrect address

○ Consignee not available

○ Refusal to accept delivery

📦 In such cases, reshipping charges must be paid by the customer.

🚫 Cancellation Policy

● Orders cannot be cancelled once shipped

● Cancellation requests before shipping may be accepted at our discretion